We stayed overnight in the Manchester central in room 421. Considering this room cost £65 a night I might have expected not to have a ripped sofa, a broken window and a stained bathroom floor.
It just seems that spending maybe £30 on this room to fix the window and decor would make it a more attractive proposition.
I received the following email from Travelodge regarding this :
Dear Mr Hingley
Thank you for your recent email regarding your stay at our Manchester Central Travelodge.
I was sorry to learn that you were disappointed with the facilities provided at the hotel.
When you enter a room, we expect it to be cleaned to a specific, high standard. Our housekeeping team follow a regular routine in the cleaning and preparation of a room. We would expect all items from previous guests to be removed.
Over a period of time and with regular use, the cover of the sofa bed can become damaged. However, if we think it may affect your stay, the sofa bed will be replaced.
We expect our rooms to have all items in a good working order and fit for purpose. This includes all windows being fully fitted and in good order. During daily room checks, any items that are found to be broken should be replaced or fixed. If necessary, the room should not be given to a customer.
A copy of your e-mail has been sent to the Hotel Manager to make them aware of your contact, and your feedback will be used to support any improvements that are required.
Once again, I apologise that your stay did not meet with your expectations on this occasion and for any inconvenience caused.
Thank you again for contacting us.
Travelodge Customer Services
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Ultimately I don’t think anything will happen – however, here’s something we could try : If you’re stopping at Manchester Central, Room 421, why not tweet your comments about manchester central room 421? It would be interesting to gage visitors to Manchester’s opinions on the rooms there.